As a member of the Swedish Bar Association, we are required to comply with its Code of Professional Conduct. The Code of Conduct is a regulatory framework governing the Swedish Bar Association’s ethical and professional rules. A founding principle of the Code of Conduct is that a member of the Association is obliged to represent and act in the best interests of their client within the established framework of the law. A member of the Association who fails to comply with the Code of Conduct may face disciplinary action.
We supply our services subject to our general terms and conditions. These prescribe, among other things, the provisions that apply to confidentiality and archiving, and how we act in certain issues such as invoicing and payment. They also govern our responsibilities under, for example, the Swedish Personal Data Act and the Swedish Anti money Laundering Act. The general terms and conditions also govern any issues about our liability.
The terms and conditions below apply to any engagements we begin on or after 23 March 2016.
All our lawyers are covered by professional liability insurance policies that fulfil mandatory requirements.
If, for whatever reason, you are dissatisfied with our services and wish to make a complaint, we ask you to contact the lawyer responsible for the matter as soon as possible. Alternatively, you can contact the Head of Risk and Quality Management at email@example.com.
If you wish to make a claim against us, we ask you to describe the grounds for the claim in writing and to specify your anticipated loss.
If you are a consumer you can, under certain circumstances, address your complaint to the Swedish Bar Association’s Consumer Disputes Board to have disputes relating to fees and other financial claims tried. For more information, please visit: www.advokatsamfundet.se/konsumenttvistnamnden. The Board’s postal address is: Konsumenttvistnämnden, Sveriges advokatsamfund, Box 27321, 102 54 Stockholm.