News

VINGE IT – SELF-SERVICE STRATEGIC SUPPORT WINNER 2014

November 04, 2014

The winners of the Self Service Awards 2014 gathered at Cirkus in Stockholm last Thursday. Self Service Awards is an annual awards ceremony for those enterprises which have been most successful in increasing the level of support and degree of efficiency of the support function within their organization using ComAround’s self-service solution.

The awards are divided into the following categories: Newcomer of the Year, Strategic Support, Migration and Self Service Star. In the Strategic Support category, which Vinge won, fourteen enterprises were nominated and ultimately the choice was between Vinge, the Swedish National Police Board and Volvia Försäkringar.

This year’s strategic support is awarded to the organization which, by virtue of a clear strategy, has succeeded in achieving or exceeding the stated aims of online self-service.  The strategy may be based on methods, frameworks or other distinguishing features. The aims have been clear and the result can be demonstrated by, e.g. customer benefit, customer satisfaction, good/increased use and/or ROI. The organisation may also have demonstrated improvement by changing its strategy or its method of working.

“It is very gratifying of course to win this year’s Strategic Support award,” says Ann-Marie Ovin, CIO at Vinge. Since the introduction of the self-service portal, Find-IT, at the end of 2012 we have been working strategically and methodically in trying to integrate this as a natural part of the support function. I think we have succeeded thanks to the work and significant commitment of Jenny Henriksson and Monica Gustavsson Asklöv. 

Arbitration proceedings between a Member State and an investor from another Member State further curtailed – the judgment of the EU Court of Justice in PL Holdings

Following the much debated judgment by the CJEU in Achmea, arbitration clauses in bilateral investment treaties between Member States under which an investor in one of those Member States may bring proceedings against the other Member State are considered incompatible with EU law. However, the judgment in Achmea seemed to leave it open whether an arbitration agreement between a Member State and an investor from another Member State not based on such a clause would be considered acceptable by the CJEU. Yesterday’s ruling by the Court in the Swedish case PL Holdings (Case C-109/20) dealt with one aspect of this question, resulting in further limits to investment arbitration in the EU.
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New statute prohibits unfair terms and conditions and practices in conjunction with the purchase of agricultural and food products

The so-called UTP Act prohibits buyers from using certain terms and conditions and practices against suppliers of agricultural and food products. The Swedish Competition Authority exercises supervision and can, among other things, carry out unannounced inspections and order individual to attend formal interviews. In conjunction with violations, sanctions such as injunctions subject to a default fine or a sanction fee of up to one per cent of the buyer’s annual turnover can be imposed. The UTP Act will enter into force on 1 November 2021 and will also be applicable to contracts which are entered into prior to this date.
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Vinge employs additional antitrust economists to further strengthen its practice

We welcome Adam Löfquist and Carl Widstrand to our EU, Competition & Regulatory practice group.
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