The winners of the Self Service Awards 2014 gathered at Cirkus in Stockholm last Thursday. Self Service Awards is an annual awards ceremony for those enterprises which have been most successful in increasing the level of support and degree of efficiency of the support function within their organization using ComAround’s self-service solution.
The awards are divided into the following categories: Newcomer of the Year, Strategic Support, Migration and Self Service Star. In the Strategic Support category, which Vinge won, fourteen enterprises were nominated and ultimately the choice was between Vinge, the Swedish National Police Board and Volvia Försäkringar.
This year’s strategic support is awarded to the organization which, by virtue of a clear strategy, has succeeded in achieving or exceeding the stated aims of online self-service. The strategy may be based on methods, frameworks or other distinguishing features. The aims have been clear and the result can be demonstrated by, e.g. customer benefit, customer satisfaction, good/increased use and/or ROI. The organisation may also have demonstrated improvement by changing its strategy or its method of working.
“It is very gratifying of course to win this year’s Strategic Support award,” says Ann-Marie Ovin, CIO at Vinge. Since the introduction of the self-service portal, Find-IT, at the end of 2012 we have been working strategically and methodically in trying to integrate this as a natural part of the support function. I think we have succeeded thanks to the work and significant commitment of Jenny Henriksson and Monica Gustavsson Asklöv.